Privacy Policy
Last updated: May 28, 2026
This Privacy Policy explains how HiArt ("we", "us", or "our") collects, uses, and protects information when you use our website, canvas workspace, and related services (the "Service").
1. Information We Collect
We collect information you provide directly and information generated through your use of the Service.
- Account details such as name, email address, and authentication identifiers
- Project content, prompts, uploads, canvas data, and generation history
- Billing and transaction information processed through our payment providers
- Usage data such as device type, browser, IP address, and product interactions
- Support communications and feedback you send to us
2. How We Use Information
We use collected information to operate, maintain, and improve the Service, including:
- Authenticating users and securing accounts
- Processing generations, storing projects, and syncing workspace data
- Managing credits, subscriptions, and customer support
- Monitoring performance, preventing abuse, and enforcing our Terms
- Sending service-related notices and product updates
3. AI Processing and Third Parties
To provide AI generation features, we may transmit prompts, references, and related content to third-party model providers strictly as needed to fulfill your requests. We select providers that apply appropriate contractual and technical safeguards.
We may also use infrastructure, analytics, authentication, and payment vendors who process data on our behalf under confidentiality obligations.
4. Cookies and Analytics
We use cookies and similar technologies to remember preferences, maintain sessions, and understand product usage. You can control cookies through your browser settings, though some features may not function properly without them.
5. Data Retention
We retain information for as long as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. You may request deletion of your account and associated project data, subject to legal and operational requirements.
6. Your Rights
Depending on your location, you may have rights to access, correct, delete, or export personal data, and to object to or restrict certain processing. Contact us to exercise these rights and we will respond as required by applicable law.
7. Security
We implement administrative, technical, and organizational measures designed to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. International Transfers
Your information may be processed in countries other than your own. Where required, we use appropriate safeguards for cross-border data transfers.
9. Children's Privacy
The Service is not directed to children under 16, and we do not knowingly collect personal information from children. If you believe a child has provided us data, contact us so we can take appropriate action.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the "Last updated" date. Material changes may also be communicated through the Service.
11. Contact Us
Privacy questions or requests can be sent to [email protected].